Switching to British Gas: Advantages for Large Businesses

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Whether you’re a large business, small enterprise or homeowner, the importance of a competitively priced energy supply, provided by a company who takes pride in meeting your requirements is paramount. Regardless of which company you choose to supply your gas and electric, you need to ensure that the price you pay isn’t over the odds and the tariff you are on is the best one for your needs.

For businesses, British Gas commercial gas is one of the ideal choices, with small and large business gas prices being some of the most competitive around. Whether you’re moving your business premises or you’re just taking the opportunity to reanalyse your energy needs, switching providers can save you substantial cash every year, no matter how big your business is.

Large businesses can benefit from plenty of bespoke components of energy provision if they chose to switch to British Gas gas supply. As your annual spend increases, the importance of having the right energy provider increases too and with substantial advantages, British Gas could be where it’s at. Take a look at these benefits and if you are spending more than £100K a year on your gas supply, consider getting a quote through them as soon as possible.

  • Tailor-made services mean that whatever your business circumstances, British Gas will have it covered. From electronic billing to contracts including the option to report systems to assistance, you can guarantee that your needs will be considered.
  • Flexible plans mean that whatever your supply requirements, the extensive range of contract options provided by British Gas will have the answer. Bespoke contracts can also be provided.
  • Their extensive experience means that they will be able to help you every step of the way, while their expertise ensures that your needs will be catered for.

Whether you’re a large business or even a smaller one, British Gas could have the answer to your energy requirements.

Comments: 91

  1. Etta June 14, 2013 at 6:22 pm Reply

    British Gas sent me a radiator key for normal, gas central heating radiators.

    I am all electric with storage radiators.

  2. Keven June 16, 2013 at 10:03 am Reply

    Would british gas penalise me? i just moved into this new flat & i have signed nothing with them.

  3. Quinn July 17, 2013 at 4:35 pm Reply

    Why can’t British Gas give you an individual appointment instead of saying they will be there between 8am and 6pm?

  4. Janean July 22, 2013 at 6:36 am Reply

    im just wondering if anyone knows this as im sure british gas business have been pulling a fast one for the past seven months on me, and would like to know if its legal.
    just to make it more clearer, i live in a domestic property, however i am being charged by british gas business, at business rates, although i have a domestic meter.

  5. Laurence July 23, 2013 at 3:25 am Reply

    the profit makers are sitting pretty, while old people die trying to save on heating.,,,,,,i thought we had cures for most parasites,,,apparently not.,,, shame on you British gas,,,.and shame on you government, for allowing it.
    cmon british gas,,,,show the other big companies you have some backbone, ,,,,help the old people of our country. you know you could if you wanted to.

  6. Tamie August 2, 2013 at 10:05 am Reply

    British gas have told me that because I do not always use enough electricity each week that I will have to pay a standing charge. They also told me that they could put me through to their energy conservationists who will advise me on how to use more energy! Have I got it wrong, I thought they are supposed to encourage their customers to be more energy efficient and consume less to help preserve the environment.

  7. Avery August 21, 2013 at 2:19 pm Reply

    What was the initial offer price of the sale of shares in British Gas and how much was the minimum investmant?

    Was the company sold off too cheap?

  8. Dylan August 30, 2013 at 3:44 pm Reply

    I’ve tride to send an e-mail of complaint through energywatch who’s site never seem’s to be working. I also tride british gas who seem to have the same trouble when it comes to complaints.

  9. Tambra September 6, 2013 at 11:05 am Reply

    I have been living at a uni house this year and one of my housemates has been taking money out of the joint account, and she claims to have been putting it onto the electric meter, however we’re not so sure about it…
    we want to find some way of proving whether the money has or hasnt been put on the electric meter, so wondering if it is atall possible to get a statement / record from British Gas.

  10. Adeline September 12, 2013 at 9:20 am Reply

    Know British Gas reputation stinks but how do they get away with it? Probably because idiots like me continue to pay them. In my case maintenance only but in my area apart from them only odd job people to do maintenance. Notice with a problem if they cannot just touch something it’s passed to the next shift and on and on. Had radiaitor problem, umpteem men came for months, then supervisor.. Told I needed new one, as if hoping I would change my mind said it would not match the other in the room. Suddenly bends down and takes a cap off and says “Who’s been at this?”. ONLY BG and all it required was turn of screwdriver, that was 4 yrs ago. Latest at annual service mentioned top hall radiator not heating. Told me as the system was getting old it was gunge and probably not worth my while seeing to it as to flush out the system was, £500-£600. Tonight tried to bleed, told by BG ok if water came out, it did but decided to catch water in jug for awhile and lo and behold roasting!

  11. Jolene September 14, 2013 at 6:09 pm Reply

    I have moved into a house with a British Gas RC2 thermostat but no instructions…..can’t find them anywhere online and just need some assistance setting the timers. I am sure it is not difficult but just struggling a little

  12. Rosie September 18, 2013 at 10:10 pm Reply

    I have been getting phone calls from British Gas demanding money. Apparently I opened an account with them last year and the bill is over £400 but it is at the old address which I have not lived there for over 6 years. They keep phoning me and I keep explaining to them it is not me that lives there and used the energy. And I am getting stressed over it and it is making me ill – what shall I do?

  13. Curt September 25, 2013 at 5:41 pm Reply

    I pay British Gas (BG for short) so much a year for their breakdown boiler cover. We’ve had our boiler now for 13 years and he, the engineer, said it’s the oldest one on our street! We have no hot water until Monday now as BG has to order a part and will come to fix it then. He said we need a new boiler. Is he pulling a fast one or do we genuinely need a new boiler?
    Vaillant combi ECO Max 824E, Liam. No idea what part he needs!

  14. Willie October 7, 2013 at 11:43 pm Reply

    It took British Gas 8 months to close my account and return over payment via Direct Debits, is this a record?

  15. Candi October 8, 2013 at 5:00 pm Reply

    For a while when competition started, both these companies were forced to maintain high prices. Because they did not loose any more market share than they expected, they are STILL the most expensive suppliers in thier fields!

    Besides this, British Gas is notorious for complex billing, billing errors and appaling customer service!

    And hence my question: why are so many people still with BT and british gas?

    I am most intersted to hear from customers of these two companies.

  16. Dannie October 15, 2013 at 2:42 pm Reply

    There is some dampness in my house my landlord has upgraded my homecare policy from 300 to 400, with British Gas will they be able to help. I cant find anything out regarding this.

  17. Renay October 16, 2013 at 7:42 pm Reply

    ive been coaxed to change to npower but my wife is unsure. we have british gas for both gas and electric, the salesman says its cheaper and better service to go to npower

  18. Pearlie October 18, 2013 at 5:39 pm Reply

    I’ve just moved home in September 2008 and received a letter from British Gas stating that they have underestimated my Gas and Electricity usage for the last 12 Months on my old property. I’ve given them several meter readings over the past year when pay my online bill.

    My question is; should I have to pay this bill legally considering THEY underestimated while having accurate meter readings?

  19. Miss October 18, 2013 at 11:29 pm Reply


    Is it fair he can be paid this bonus as more and more people struggle to put their heating on?

  20. Tristan November 2, 2013 at 12:18 am Reply

    Is british gas recruitment visa requirement really essential?
    I am having an telephone interview with british gas on coming monday. My visa is highly skilled migrant programme(hsmp) and it is going to finish in march 2010. But its not a problem as it is extendable and i will get the visa as soon as this one expires. But will the british gas people let me go further in my interview. Please suggest me what should i do?

  21. Joey November 4, 2013 at 11:14 am Reply

    I currently paying £14 a month to British gas to cover the servicing and maintenance of my combi boiler and central heating system.
    Are there any other companies out there which offer a simlar service?

  22. Scottie November 16, 2013 at 5:40 pm Reply

    Many a time I have rang british gas up to sort payments out with regards to the direct debit I have set up. I give them permission to take my money, and they won’t take it! Because of this, they say I owe them more for none payment. Can anyone help me find a better company to deal with that may be cheaper and with a BETTER customer relationship?

  23. Jaqueline November 25, 2013 at 9:10 pm Reply

    I have just recieved my gas and electricity bill but I can’t afford to pay it this month. Basically I tried to book train tickets online, the booking site took my money but the transaction didn’t work properly so I have no tickets. I still had the buy the tickets so had to do a second transaction. I have talked to Customer Service and they said I will get a full refund of the first payemnt but it will take 15 working days! In the meantime I’m now short of that money this month and it has completely thrown my budget out. It’s so unfair that they take my money in seconds, their site fvcks up and I don’t get tickets, and I now have to spend the rest of the month worrying about how I will afford to get through it until my money is refunded!! Anyway, my next pay day is exactly 1 month from when British gas issued my bills. Will they take action/disconnect the gas and electricity before then if I try to wait until next pay day?

    Thanks in advance. Hope you’re all having a great Tuesday!

  24. Mason December 4, 2013 at 11:08 am Reply

    Just had British Gas bill in for the 3 mth period 30 dec 07 – 28 Mar 08 ‘actual’ reading not estimated its £235.62. Have GCH & hob, but out all day home nights, heat water once a day with immersion heater for 30mins. I know prices for gone up but it is over £40 higher on last year. What are your bills for this period.

  25. Fermin December 4, 2013 at 11:20 am Reply

    I have paperwork clearing displaying a large credit amount owed to me over the years from British Gas.Living abroad I neglected to see this.Finally, recently, when I did make the realization, they promised many times to send a cheque. Cheques for smaller amounts began to arrive. Eventually with several thousands still owing to me, they kept giving dates when I would receive the balance. Finally concocting new figures declaring, (obviously falsified) that they now no longer owe me anything.Threats to expose them on Watchdog are uneffective as they already have had several bouts with that tv program.

  26. Gary December 4, 2013 at 11:22 am Reply

    how do i work out the price of my gas bill from british gas because i dont no i have the opening meter reading of 13905 and the reading now of 14658 how do they come up with the price for the difference for 753 units used please could you use easy to understand terms thank you as i am not to clever ?

  27. Kathryn December 10, 2013 at 1:56 pm Reply

    Does anyone know of a link that would enable me too watch the british gas advert (the one with johnny from big brother)?

  28. Elbert December 13, 2013 at 5:53 am Reply

    What happened is I recently switched to Npower and just received final bill which says that I owe to British Gas 80 £. How this is possible since I was on prepayment meter and paid upfront? When emergency credit was used it was paid back next time when credit was loaded in. Might it be that British Gas increased prices on bill but didn’t update them on meter and now I have to pay a difference? However, 80 £ difference doesn’t seems reasonable because it is almost what I pay for consumption for 6 months. Thank You!

  29. Jillian December 15, 2013 at 10:34 pm Reply

    And they are even delivering each one to each of there customers doors for free.

    By the way they have managed to forget that they hiked up prices at the start of the year by around 15-20 percent and that they are about to hike the bills up again by as much as 30 percent.

    Now to all british gas consumers my question is, do you really want or care about these extra free bulbs.

  30. Fidel December 23, 2013 at 4:26 am Reply

    Changed back to british gas earlier in the year..firstly no one came to reset our meters, so we had two gas cards, one after the other and neither worked although we had purchased £5 credit on each. This has never been refunded.

    Today I credited my electricity key with £15 which the meter would not accept (error d4).
    Contacted customer care and waited over an hour and a half for an operator to become free explained we are away as from Mon
    we were told nothing could be done until we are down to less than 50p emergency at which point an engineer will come and give us £10 credit.A new key and a refund of the £15 should arrive next week..whilst we are away.
    utter crap!

  31. Hilton December 25, 2013 at 10:02 am Reply

    Did they think people got a thrill out of guessing what the difference between the British Gas estimate and the reality would be?


    Your thoughts?

  32. Apryl December 25, 2013 at 3:14 pm Reply

    Save me some time searching the FAQ – how long after starting British Gas home repair can I call somebody out to fix a fault in my boiler – http://uk.answers.yahoo.com/question/index;_ylt=Av8WMrc2QqN2FesdPTFVT3IgBgx.;_ylv=3?qid=20071113123242AAowQz6
    PS Ive not opted for BG yet – Im looking to get that then call them out immediately.. are there other better companies?

  33. Jimmie December 25, 2013 at 9:36 pm Reply

    I have a gas meter for british gas as I am in debt slightly. When I top up with £15 for example it takes basically all of it and leaves me with £1.00 for gas and NO emergency credit?! So I am having to top up again the same day with another £15 just to get gas for the house. So that’s £30 in one day which is a ridiculous cost as I am a single parent with a 2 year old daughter. The £1.00 lasted literally an hour with the heating and hot water on! Any advice of what I can do?

  34. Ismael December 27, 2013 at 4:17 pm Reply

    What can one person legally do to confront British Gas when they send you 10 bills with different amounts within one month?

  35. Chae December 28, 2013 at 3:08 pm Reply

    I am having an telephone interview with british gas on coming monday. My visa is highly skilled migrant programme(hsmp) and it is going to finish in march 2010. But its not a problem as it is extendable and i will get the visa as soon as this one expires. But will the british gas people let me go further in my interview. Please suggest me what should i do?

  36. Loree December 30, 2013 at 12:33 pm Reply

    We are just about to move into a new flat (privately rented) and there is gas boiler that must be operated with either a card or key (I haven’t even looked at it yet, any tips on what/where I’m looking would be gratefully appreciated). I hear that this is very expensive compared to paying by direct debit and so was wondering can I just set up a normal account with british gas or would this not be allowed because they want to rip me off with the stupid meter?

    Hope that made sense.
    Also, I know britis gas are an awful company according to many people I have spoken to but has anyone had bad experiences with them with regard to these card/ key thingies?

  37. Vernon January 2, 2014 at 8:42 am Reply

    I have just brought a new house with a british gas Wirless system installed the WR1 controller in the airing cupboad has a constant red light “ALARM” on and the central heating won’t come on at all. The boiler still works fine and we have plenty of hot water, can i get an instruction manual for the controller as it proberbly just needs reseting as the house has been empty for a few months and the system was turneed off.

  38. Tory January 2, 2014 at 11:11 am Reply

    My mate who is always a little bit fast and loose with the truth is telling me that he’s on £26,000 p.a. having been a trained British Gas Engineer under a year.

    Seeing as the British Gas website says the maximum is £30,000 for an engineer I take it that after less than a year this is unlikely?

  39. Willard January 4, 2014 at 11:12 am Reply

    my boiler is damaged and stooped working completely.it is fully covered fro the insurance but i cannot get someone to fit one before christmas and me and my son are freezing.
    u have a quote with british gas tomorrow.how long till they fit it after quoting.
    has i said it is covered totally by the insurance , so cost is not my main concern, but how fast it is instaled

  40. Heriberto January 4, 2014 at 11:46 am Reply

    I simply cannot afford to get my Vaillant 824e boiler replaced. I have a contract with British Gas to come out to service it annually, etc and it covers all boiler issues. However, for some reason, the boiler plays up every year. Last time he said, “Your boiler is too old now and will need replacing”. Why can’t they just keep repairing it, as this is what I pay into? I cannot afford a new one and how can I get hot running water with a new boiler?

  41. Stewart January 5, 2014 at 8:12 am Reply

    ‘Here at British Gas we say that, no matter how many times your boiler breaks down, you can rely on British Gas to fix it.’
    Can you fix it permanently please British Gas? I’m fed up with calling you out every few weeks.

  42. Trudi January 21, 2014 at 2:40 pm Reply

    Following the decision by British Gas to hike its prices David Cameron recommends shopping around for a cheaper supplier, is this sound advice when the other energy companies are broadly reported as going to follow suit to cash in on British Gas’s move, switching suppliers can be a nightmare, involve cost and tariffs are deliberately written to make comparison difficult?

    Or does it just demonstrate to the World how out of touch he is with reality?

  43. Chantelle January 25, 2014 at 9:29 pm Reply

    I have a Telephone Interview with British Gas today, How can i prepare and what should i expect?

  44. Bernardo February 2, 2014 at 3:24 am Reply

    the facts are as follows:

    1. I was on a prepayment gas meter and therefore did not receive bills.
    2. I moved to a new address
    3. i was sent a letter at my new address from a credit reference agency saying they would take me to court within 14 days if i did not pay british gas £38
    4. i called british gas to ask what the £38 was for. they didn’t know. they told me they would write back to me within 28 days.
    5. one year, 20 phonecalls and 2 letters of complaint later, nothing has been done.
    6. i checked my credit reference and british gas have reported me as defaulting on my ‘debt’, adversely affecting my credit rating.

    i want to know if i can take british gas to court and get the money i have spent on telephone bills etc back and get any money previously taken in error back (i suspect i have been paying off some of the debt of the previous tenant through the meter, as it was costing me £5 a day for gas) and if any other options are available to me?

  45. Eusebio February 2, 2014 at 6:28 am Reply

    I have gas from British Gas, and have been paying £20/month by direct debit. Today I got a letter, saying my bill had been reviewed, and they were going to charge me £89/month – more than 4 times as much. When I phoned them they said it was a mistake, and reduced it to £35. Anybody had similar experience?

  46. Jay February 2, 2014 at 7:00 am Reply

    I have asked for a pre-payment meter from Brit Gas but because I owe them money they want some money off me before they will put one in for me. I have told them I can not afford to pay anything. I have a 2 years old son and I am really worried because they are threatening to cut my gas off. Please can anyone help with advice.

  47. Lanny February 2, 2014 at 10:05 am Reply

    i had an outstanding bill from a previous address and was asked to clear it but i could not afford to so i was threatened with legal action evenually after a few months of arguing i managed to borrow the amount from my father i then paid this before christmas (i have the paying in stubbs to prove it ) but just now i have recieved a phone call from a debt collection agency demanding payment threatening me with all kinds of stuff so the question that iam asking is : one, are the paying in stubs enough to prove in a court of law that i have paid it i can also get my dads bank statement to prove the money went there. And two: who can i e-mail at british gas to make a formal complaint (but would it be worth it) its bad enough when you owe it and need to find it but not owing it and getting chased is a bit of a t@#t thanks peeps bert.

  48. Trudi February 2, 2014 at 1:33 pm Reply

    Talking about heating water with a water boiler at home for a bath or shower and roughly how that energy converts to units of Gas used and if my supplier were British gas how much would it cost.

  49. Tawanda February 4, 2014 at 5:34 am Reply

    What course/courses do I need to complete in order to become a British Gas technician?
    Thank you

  50. Hubert February 4, 2014 at 5:47 am Reply

    I last paid my Gas and Electricity bills back in May to British gas. I’m supposed to pay again in September but I haven’t received any.
    Also three weeks ago I had my gas meter read but until now I still haven’t received any of the bills.

    Have there been any delays with the bills?

  51. Cordia February 4, 2014 at 11:28 am Reply

    I have just found out that my electric supplier has changed from EDF to British Gas [electric] has this happened to anyone else without being requested by yourself?

    I am so livid x10000, my postcode is BN21

  52. Alise February 6, 2014 at 4:54 am Reply

    He made a statement on ONGC and BG partnership exploration in KG Basin in Andhra Pradesh,India.

  53. Bruno February 14, 2014 at 4:05 pm Reply

    We bought our house a year ago and knew from the outset that we would have to update the central heating system in the years to come, but it came sooner than expected. To cut a long (and frankly quite scary) story short, we had our boiler condemned. British Gas came out and have quoted us nearly £4,000 for a new combi boiler. A lot of work does need to be done as the old system is a dual-system and not a combi. The boiler needs relocating (which means additional pipework and valves and things), and the old system (including immersion tank) needs removing. They are also flushing through the whole system. Because of the recent house move we are completely broke so have had to get the work done on a credit scheme. We have checked the other big companies and they are all pretty much the same.

    British Gas are scheduled to come in next wednesday and thursday (they think the work will take 2 days).

    Does anyone actually have anything good to say about them and this scheme? Does anyone have any constructive suggestions? I don’t suppose anyone knows of a cheaper company located in Portsmouth (hampshire) who offers credit schemes?

    I hate the idea of going with this company but, they are offering to save our skin…and quickly!
    the work they are quoting us is something we do want done. The hot water system we have at the moment is noisy and takes an age to heat up. Our current boiler is ancient – and installed in a really inconvenient (and apparently now illegal) place. We have asked a few other people and they agree that whatever we do we would need to relocate the boiler.

    We have chosen a top-range boiler with British Gas (can’t remember the make at the moment) with a 91% efficiency rating. We have calculated that this new system will save us around £35 in gas per month!

    I have to say I am happy with the work they want to carry out and even with the price. I have just heard a read so many negative things about BG that it’s hard to think that they are not trying to take advantage of me.

  54. Bertram February 15, 2014 at 4:12 pm Reply

    I bought a house some years ago that had previously been two flats and had two gas meters out front. Gas is supplied by British Gas and pretty sure we had them come to (re) connect Gas when we had builders in before moving in. Question is, if the 2nd meter is ‘dead’, do I need to get British Gas to remove (seem very expensive), do I need Corgi certified to remove or can anyone do it – assuming later as it is ‘dead’.

  55. Mauricio February 21, 2014 at 9:30 pm Reply


    I moved into a one bedroom flat with my boyfriend in October 2009. British Gas asked me questions about what gas appliances I had (radiators and a gas oven/cooker). They set up an estimated cost of £30 a month. We have been paying this direct debit for 1 year and 4 months.

    The other day they contact me and said our meter reading was not reading as anything so they asked me to call them and given them my current meter reading number. I did. Our meter reading number was13793.00. They then said they had underestimated our gas cost and we owed them £800.00.

    They said that they had sent letters asking us to check the meter readings but I’m an idiot and not great at being a grown up and so I never bothered to read the bills as they were always the same each month. My problem with British gas is that I don’t understand why they waited a year and 4 months before they actually called me. I don’t have £800. I am trying to sell things on Ebay but so far the only people interested are Nigerians wanting to scam me.


    When we first moved into the flat the meter read at 10953.28

    So that means from what the meter reading is now that in a year and 4 months (as we moved in on the 16th October 2009) we have used 2839.72

    Is this a lot for a one bedroom flat? They are asking us for £800 on top of what we have paid so far which is £480.

    Any ideas out there? If British Gas had told me a year and a half ago then I could have bugeted, I don’t have that money and I’m having trouble sleeping.

    I do realise I was an idiot and should have read my bills but I do wish they had called me earlier so that this would all add up.

    Can anyone offer any advice?

  56. Porter February 21, 2014 at 10:10 pm Reply

    did the british government have to pay for all of britain to have gas masks

  57. Mavis February 21, 2014 at 11:38 pm Reply

    I have had a boiler fitted and it was just 66″ off the ground so everyone over 5’6^” hits their head.
    British gas don’t care!

  58. Ardath February 21, 2014 at 11:46 pm Reply

    told them that she will pay it on tuesday, they where on the phone for 17 min from indian threatening to take us to court should i contact the fsa which they tell you they ad-hear to their rules

  59. Isiah February 22, 2014 at 12:21 am Reply

    hey guys, does anyone have the number for the USELESS british gas?Has anyone seen their website, i can’t even find a telephone number on it. I am so angry. The person on the other end of the phone is going to get it!

  60. Steven February 22, 2014 at 1:01 am Reply

    I am a disgruntled ex online customer.(Click Energy).
    I have now moved to another provider.
    What is the address of British Gas for me to send a letter of complaint.
    It makes a reference on its website to “write to the address opposite”. But there is no address.Typical.

  61. Carlos February 22, 2014 at 1:01 am Reply

    I’d like to know from all of you that get gas supplied from british gas, how much it costs each month? At the moment they are saying were using £100 of gas each month, which I think is wrong!
    I should add, we live in a 2 bed, top floor flat. Me, my partner & our 2 year old.

  62. Rosie February 22, 2014 at 2:26 am Reply

    since sep, last year british gas has put their price’s up by 55%
    is this fair or are their ripping us all off ,

  63. Joleen February 22, 2014 at 4:22 am Reply

    hi guys, i just need help with the letter i got few days ago.

    british gas prices are rising, and now i received a letter saying “fix your prices until 2011” do i have to trust them? they saying we guarantee.

    plz help me, if u know about this. thankssss

  64. Johana February 22, 2014 at 4:22 am Reply

    Hi boys and girls,
    Had british gas round today to fit a new gas meter for me and while they were round, they condemned one of our gas fires. Rather than asking my wife what she wanted to do, they simply disconnected it, capped off the pipe and said go and get it fixed. Apparently it is at risk of providing un safe levels of Carbon Monoxide. However, not once did they do a CO test in the living room or ask permission to cut it off. He just took it on his own say so to do whatever he liked. Is this right, can they just do that? The fire was not leaking gas so i can’t see that it is of any concern to them. We have lived in the property for 8 years, and never had a problem and the fact i am typing this shows quite clearly i am still alive!! Any help would be most appreciated
    (while sitting on the phone complaining)

  65. Justin February 22, 2014 at 6:58 am Reply

    For an average, modern 3 bed semi – existing boiler is now 13 years ago though it works fine now it will probably need replacing soon. Is the current British Gas offer of saving £852 worthwhile, or is it better to go with someone else? What sort of costs am I looking at for a new boilet incl. fitting?

  66. Johnnie February 22, 2014 at 6:58 am Reply

    Iam using EDF Energy supplier but iam not happy with them , what do you think about British Gas or any other Gas supplier …
    I used Gas ( 70 units ) from 10/10 till 25/11 ….they charged me 3.861P per units ( 30.15 Pounds & standing charge 11.62 Pounds & VAT 2.09 ) = Total amount of 43.86 Pounds for single person in about 46 days

  67. Porsche February 22, 2014 at 8:46 am Reply

    hi ive recently found out that my account has paperless billing..my bill was due 03/08/2010 and i received an overdue notice on the 23/08/2010. Now, not anticipating this bill i did not leave money aside for it…so i rang up british gas and said that i will pay on the 28th which in 3days time…they siad i have to pay immediately or else they will submit this to experian and my credit rating will go down..

    Is that a scare tactic or will they really do it? I mean come on..it’s only three days? The water company gave me 20 days to pay when i said i couldnt afford to pay the bill immediately

  68. Alfred February 25, 2014 at 10:53 am Reply

    British gas does have a few competitors like southern electric and so on but its product is undifferentiated. What industry what you classify it in?

  69. Felecia February 27, 2014 at 6:57 pm Reply


    British Gas have just announced that they are going to put up there prices with immediate effect, Gas by 35% and electric by 9%.
    I am so annoyed, i had a price rise on my fuel from them JUST 4 MONTHS AGO i am now paying £100 a month for gas and electric.
    Me and my partner both work full time but i am constantly finding that i struggle to pay British Gas there astronomical bills, i don’t know how my bills can be that high. There is no one in the house all day, we take showers instead of baths, we have energy saving light bulbs etc…. etc…..
    I have phoned British Gas and i have openly admitted that i can not afford to pay my bills and the girl on the other end simply said “AND……..what would you like us to do about it” i have asked for help BUT because i am not a benifit scrounging lay about i am entitled to no help what so ever, i suggested that in the end they may have to take me to court because i know i will eventually
    fall behind in my monthly payments and all she said was “see you there”. there was no help at all for a decent honest hard working person what so ever !.
    How are you all going to deal with these new price hikes and why the hell isn’t Gordon brown doing any thing about this ? i am so fed up !!!!!

    Sorry if this is in the wrong catagory i dodn’t know where else to put it.
    i am in private rented accom. i have asked my landlord about pre payment meters and he has said no way, when i explained about the cost of bills and said what would you rather – have debt at your home or a meter he just said “that wont happen”…… made me very mad haha.
    Just for info: i live in a 2 bed mid terrece house. Gas fire (never on – i dont think it works) electric oven we both work so were out from 07:30 til 17:00 i switch EVERY thing off when it’s not being used, energy saving light bulbs, 1 bath a week as a treat lol, the rest of the week we take showers. Just 2 normal people i suppose.

    Changing suppliers isn’t an option at the moment as BG wont let you go if you owe them a penny….. i have threatend this many a time !
    I am struggling with my BG bills and scrape by, but i know with this new price hike no way can i afford it.
    P.S not everyone on benefits is scrounging , I,m 53 and have just been made redundant for the second time in my life.

    Sorry if i offended you, i didn’t mean honest people like your self ——- (no name lol) i ment the people who REFUSE to work yet get loads of free stuff whilst we who try our hardest get nothing.

  70. Etta February 27, 2014 at 6:58 pm Reply

    We have had a few issues with them and they are coming out tomorrow to assess the boiler and they may be able to give us a discount as our current boiler was passed only two months ago. But I don’t know how much they cost normally to know if its a good discount or not….please help me

  71. Ervin March 2, 2014 at 12:10 pm Reply

    I’m told I use 1,200 pounds [sorry the pound key doesn’t work] worth of gas and electricity per year. I am in a 1 bedroom bungalow, out of the house all day, don’t cook and shower at friends/family and I’m rarely at home.. I cant believe it! I’ve checked with neighbours and someone living in a 3 bedroom semi with 3 kids pays approximately, the same as I.

  72. Miguel March 2, 2014 at 11:13 pm Reply

    Once she’s paid off the outstanding balance will they change the meter back the the monthly one

  73. Cassaundra March 3, 2014 at 12:56 am Reply

    I have been with British Gas for one year now. I live in a one bedroom flat and spend most of my time outdoors, I work full time and mostly out. For a year I paid £25 per month, which is a pay monthly tariff. I received a letter to say I am now to pay £70 a month! I realise that prices have increased…but that much?! I am yet to contact them and give them the rates on the night and day usage.

  74. Shaun March 5, 2014 at 9:45 am Reply

    When my partner and i moved into our little two bed terraced house we compared dual fuel companies according to all comparison sites british gas the energy 6 deal would be best for us. We signed up on the 1st October and handed over all our details and meter readings. Yet we didn’t actually start getting supplied until mid December as they were supplying the completely wrong address after telling them 5 or 6 times that was the wrong address. We couldn’t and still cant actually enter meter readings online as in the terms & cond of energy 6 deals as it wont let us register for our address.

    Now to top it off we have been sent a bill for £166.09 which is very very steep for the amount the Gas which is used (20/12/08) – (18/2/09) We have a combi boiler which is barely used, and we are both out the house the majority of time my partner is at Uni full time, and works evenings and most weekends. I work near enough full time including weekends. We never really use the heating so it seems very high. We have a metric meter and it has been read as a metric unit.

    Again the electric we feel has been over charged We are just wondering if any one else has had issues with billing from them or feels they have been unfairly charged and how they resolved it?


  75. Everett March 5, 2014 at 9:45 am Reply

    I am no longer able to log on to http://www.house.co.uk – it trips directly to the British Gas site where my log on details will not be accepted.

    Is any body else having this same problem & can anyone advise how to get BG to help – phoned & emailed but reach a dead end all the time.

  76. Scottie March 5, 2014 at 9:45 am Reply

    I just move to a new house. the british gas send me invoice under someone’s name and I stupidly pay the bill by paypoint.
    Can I ask Btitish gas to refund me first, and I will pay the bill under my name.

  77. Keila March 5, 2014 at 9:46 am Reply

    Can someone explain how i owe my meter over £30 after I have not used the gas in my new house.

    I’ve also noticed the price is rising. day by day

  78. Dong March 5, 2014 at 12:58 pm Reply

    i need to join british gass i have no gas at all at home

  79. Omer March 9, 2014 at 9:27 pm Reply

    I have a statement from British Gas and on it it states that I am £500 in credit and that the credit will be carried forward to my next statement. That will be difficult as I am now on a pre pay meter as it makes things a lot easier as I am on a low income and it encourages me to think more of turning things off when not needed and I am now using far less electricity.

    I have written to Brisitish Gas about this on several occasions now and I just seem to be passed around the houses so who can I write to next to get my money back and any interest it has accrued whilst with British gas.
    The £500 was accrued when I was in a job overseas where I was earning 3 times as much as I am now. I still think iyt is MY money and it should be in my bank account and not theirs!

  80. Patsy March 10, 2014 at 8:28 am Reply

    What a con, my gas and electricity are with BG.
    My Gas DD was £35 per month, most of our appliances are electric and the electric DD was £67 per month. No outstanding bills. In Sept they increased to £68 Gas & £145 Electric per month.
    They did not inform me in writing, I was so disgusted that I cancelled both DDs and decided that I will pay when they send the bills.
    I am over paid by £119 on the gas but they have sent 3 letters this week.
    First stating that my electric bill is £178 over due, this was not the bill as I have not had one. Fine if that’s what it is then I will pay it. BUT I received a Second stating that I owe them £317 and the bill is two months overdue then a Third stating that if I do not pay my supply will be cut off on 11 November 1111 !! 3 years time.
    Tried ringing cant get through, so now Im writing.
    Then I will be changing supplier.
    Has anyone else had these kind of problems.

  81. August March 16, 2014 at 4:12 pm Reply

    My mum is in a care home so she is obviously is not living at her home and neither is anyone else.

    The only bills we should be paying is the electricity as we have the lights on a timer to come on of a night but British Gas constantly send us bills saying we owe money but I am disputing it as the gas appliance aren’t being used.

    They first sent us bills ranging from £40 to £100 and at first I was going to pay just to solve the matter but then they said we owe them £500 and I can’t pay that.

    Then today we got a letter form a bailiffs for around £800 but I don’t have that kind of money to pay.

    They say they are going to send bailiffs round to seize items but I’m unsure of how it works.

    Will the bailiffs take items from my mum’s house or mine or both?
    How can I stop them from seizing items until me and British Gas can solve this?
    Legally – can I use force to get them off mine or my mums property?
    Can I involve the Police or some kind of authority to try to stop them?


  82. Daren March 17, 2014 at 2:54 am Reply

    Is there anyone around who’s recently given an interview at British Gas (or Centrica), for the role of Customer Services Advisor (perhaps, within the Leicester city) ??? Job is within a contact centre environment MAINLY receiving service call along with selling products, at times.

    If so, I’d like to know the sorts of questions that’s likely to be asked & hence could help me prepare myself (esp. towards the competency based questions).

    I’m told the interview process is around 4 hours long kicking-off with a tour of the call centre then the group presentation by the management team followed by the interview itself & other related exercises (perhaps, some “role play”).

    Does anyone have any idea about the “role play” in particular, in this contact centre based environment, how could it be conducted & what’s likely to be asked & how ???
    I also wouldn’t mind knowing the sorts of question likely to be asked in “competency test”, perhaps, to “give examples” of situation or what I’d do in a certain situation.

  83. Allen March 17, 2014 at 2:54 am Reply

    my daughter has to replace her gas boiler and wants the best price for a good job

  84. Britt March 17, 2014 at 2:55 am Reply

    Who knows of a cheap duel fuel Company that are currently offering good customer service and good fuel pricing. Im a
    British Gas Duel fuel user and I`ve had enough of British Gas and there fat profits at consumers expense.!!
    Lets all swop away from British Gas NOW!!!!!

  85. Alva March 17, 2014 at 2:57 am Reply

    I would like to locate a user gude on the internet if possible

  86. Socorro March 17, 2014 at 4:28 am Reply

    I have a home care boiler agreement with British Gas and pay monthly for the service, A few years ago I had a service and the engineer suggested a magnet filter should be fitted to reduce the build up of material within the boiler. I was quoted over £300 and could not afford this so rejected the offer. Well my heating was not working so called out the engineer and he stated that the heating exchange needed replacing and quoted me £800 for parts and labour. He stated that the insurance does not cover the build up of materials and as I did not take the previous recommendation I was not covered!! The engineer suggested a cheaper alternative of fitting the magnet ( Magna Clean ) and and replacing a switch. However he stated if this did not work then I would have to pay for a whole new system. I realise that I should have taken the recommendation but did not realise my decision not to would have such a severe impact on my cover. Therefore it seems although I have been paying since the recommendation I am not really covered due to not taking their advice.

    As we have no other heating we are having the cheaper option completed tomorrow but I am not happy as I presumed my cover would protect against this. However my biggest worry is if anything goes wrong again they said I still would not be covered as it may be sludge build up from the past by not having the original recommendation implemented. So what is the point of having the home care if I am never going to be covered. The engineer stated that the cheaper option may not work as the Magna Clean Filter would stop future sludge build up but not remove existing sludge. However I believe to avoid this a power flush should have been offered but was not. Sorry for the rant and I would appreciate any views. Thank you

  87. Jay March 21, 2014 at 10:05 pm Reply

    I closed my account with british gas in october and paid the balance in full when i did.i kept receiving letters from them and when i contacted them by phone on several different occasions i was told that my balance was clear.i have now received a letter saying i owe £48.64 and that the matter has been passed over to a debt collection company.i have contacted british gas again asking them what is going on as i was told that the account was clear and that i wont pay! am i the one in the wrong or are they?

  88. Lillie March 22, 2014 at 11:48 am Reply

    Lots of people switching over

  89. Sumiko March 25, 2014 at 6:14 pm Reply

    money and I haven’t got any, what do I do?

  90. Alberto March 25, 2014 at 8:30 pm Reply

    Everytime I go into emergency credit with gas, and top up it takes money off known as ‘debt’. Sometimes as much as 70p. I rang British gas several times, and was finally told its VAT and standing charge for the days spent in emergency credit. And that this policy came into force last November. However,this doesn’t happen to other people I know. Anybody experience the same thing? Thanks.

  91. Elfrieda June 10, 2014 at 1:46 pm Reply

    Hi there. So my son applied for a call centre job at British gas and done well from what he can tell.

    He first applied, then done two different phone interviews and got told he done well. He then got took in for a face to face interview and more role playing and again got told he done well and gave him a tour of the place.

    That was a week ago today and he still hasn’t heard anything from them.

    Does anyone know roughly how long he will wait before hearing anything.
    If at all!

    Id like to think that even if he is unsuccessful that they would still get in contact with him to say so considering he got as far as the in-person interview.

    Anyone have any idea if this is normal and what to expect?

    Thank you.

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